Solved: Re: mobile phone setting

PP54 · ‎13-03-2022

During recent power cuts my BT mobile phone reverts to Emergency calls only whilst I'm at home. This doesn't seem right and I assume it is a setting somewhere in the phone. Can anybody help?

imjolly · ‎13-03-2022

Were you connecting using WiFi calling? Do you have a very poor/non existent mobile signal?

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Bob1001 · ‎14-03-2022

@PP54 If the power cut effected the EE mast then you may be connecting to a different mobile network which will only allow emergency calls.

Les-Gibson · ‎14-03-2022

It might be worth taking your phone to an EE/BT shop if there is one near you and ask them to check the settings.

PP54 · ‎14-03-2022

Many thanks for the reply. Just checked and WiFi calling is enabled so could be the cause. Have disabled it and now await a power cut🙂

Being a technophobe don't really understand what WiFi calling is but must have switched it on some time.

imjolly · ‎14-03-2022

I would keep WiFi calling enabled but make sure you have your mobile provider connection as priority connection and not WiFi calling

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PP54 · ‎06-04-2022

Thank you Distinguished Sage, may I impose on your knowledge once more please? How do I prioritise the mobile provider (BT/EE) over wifi calling? Looked through settings and not obvious (to me). Recently at an event in a village hall and noticed the phone had emergency calls only, switched off wifi calling but made no difference.