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Message 11 of 17

Re: samsung galaxy A51 not worked since software update

do you have original box as it should be there



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Message 12 of 17

Re: samsung galaxy A51 not worked since software update

Dual SIM phones have two IMEIs so make sure you've submitted the one for SIM 1. Or maybe it thinks the warranty has expired.

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Message 13 of 17

Re: samsung galaxy A51 not worked since software update

still looking for box

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Message 14 of 17

Re: samsung galaxy A51 not worked since software update

Some have the IMEI on a sticker on the back of the phone. Could be there if the phone is in a case.

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Message 15 of 17

Re: samsung galaxy A51 not worked since software update

found it still gonna cost me £20 to send it, thanks for your help

 

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Message 16 of 17

Re: samsung galaxy A51 not worked since software update

What's the £20 for, is it out of warranty? hat Samsung page I linked to talks of numerous options including mobile repair & courier pickup.

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Message 17 of 17

Re: samsung galaxy A51 not worked since software update

as far as i can make out its for collection and delivery as when i 1st had phone it was on a 24 month contract and it expires on 1st feb 2023

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