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Message 1 of 13

wifi calling

I have the latest BT hub for broadband and an EE SIM for my mobile (Samsung S23).

Because my mobile signal is weak at home I rely on wifi calling indoors.

Wifi calling frequently drops out and I need to restart the mobile in order to reconnect .

I've tried re-setting the mobile with no success - are there any hub settings I need to change in order to get a stable connection?

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Message 2 of 13

Re: wifi calling

Check that the phone is set to prefer WiFi Calling.

From the Calls app, tap the three dots > settings & check that WiFi preferred is shown. If not, tap on it then Calling preference & select WiFi preferred.

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Message 3 of 13

Re: wifi calling

Thanks for your reply, but done all this numerous times.

Also cleared cache, restarted hub and phone etc

No change!

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Message 4 of 13

Re: wifi calling

Not sure why you would perform a one time operation numerous times.  Are you saying that setting keeps reverting to Mobile Network Preferred?

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Message 5 of 13

Re: wifi calling

Phone setting doesnt change - stays on 'Wifi Calling', but phone does not connect to Hub?
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Message 6 of 13

Re: wifi calling

Does this happen in any room or just in one or two particular rooms? If in particular rooms, have you checked your Wi-Fi signal in those rooms?

The construction of your house could be a contributing factor if it is old and of solid construction as solid walls are well known to impede Wi-Fi propagation.

 

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Message 7 of 13

Re: wifi calling

"Calling" & "Preference" are separate settings.

rbz5416_1-1708341641220.jpeg

 

What you are describing is typical of when the preference is set to mobile network. As the signal drifts in & out, WiFi Calling will drop off whenever a mobile signal is detected & typically not restart, even after the mobile signal drops.

With WiFi Preferred, WiFi Calling should always be active.

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Message 8 of 13

Re: wifi calling

Not room specific - modern house with ultra thin walls and extenders.

Happens when I'm sitting in study with Hub about 1-2 metres away!

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Message 9 of 13

Re: wifi calling

If not room specific then is it device specific?

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Message 10 of 13

Re: wifi calling

Hi, Did you ever get this resolved as we are suffering exactly the same problem. We have high speed internet, Halo 2 ?, 76mbs and the latest router and try to use wifi calling through either of our phones, Motorola G84 5G, Motorola Moto E13 to EE, Vodafone or Tesco and cannot rely on the phones remaining connected or staying connected. A restart usually reconnects wifi calling but even then the call quality is dreadful. We’ve tried all usual ‘cures’ restarting router and phones, even tried running the phones in Safe mode but still wifi calling drops out and does not reconnect.


This was brought to a head today when I discovered a missed call from yesterday - wifi calling evidentially failed so my elderly, deaf neighbour left a distressing emergency call on my voicemail. I picked it up early this morning and called 999 only for the operators to say they couldn't hear me -though wifi calling was supposedly working properly with me only a couple of meters from the router - leaving me no choice but to run down the road to find a usable mobile signal. I had to call them again later with the same result. Ironically, the local land lines have been faulty for much of the last month as well. That's the trouble with living in the third world, or Cornwall as it's sometimes known! And not somewhere out on the moors but less than half a mile from the main Helston to Penzance road!
Any help or suggestions please.

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