I have the latest BT hub for broadband and an EE SIM for my mobile (Samsung S23).
Because my mobile signal is weak at home I rely on wifi calling indoors.
Wifi calling frequently drops out and I need to restart the mobile in order to reconnect .
I've tried re-setting the mobile with no success - are there any hub settings I need to change in order to get a stable connection?
Check that the phone is set to prefer WiFi Calling.
From the Calls app, tap the three dots > settings & check that WiFi preferred is shown. If not, tap on it then Calling preference & select WiFi preferred.
Thanks for your reply, but done all this numerous times.
Also cleared cache, restarted hub and phone etc
No change!
Not sure why you would perform a one time operation numerous times. Are you saying that setting keeps reverting to Mobile Network Preferred?
Does this happen in any room or just in one or two particular rooms? If in particular rooms, have you checked your Wi-Fi signal in those rooms?
The construction of your house could be a contributing factor if it is old and of solid construction as solid walls are well known to impede Wi-Fi propagation.
"Calling" & "Preference" are separate settings.
What you are describing is typical of when the preference is set to mobile network. As the signal drifts in & out, WiFi Calling will drop off whenever a mobile signal is detected & typically not restart, even after the mobile signal drops.
With WiFi Preferred, WiFi Calling should always be active.
Not room specific - modern house with ultra thin walls and extenders.
Happens when I'm sitting in study with Hub about 1-2 metres away!
If not room specific then is it device specific?