BT Sport App not working on Apple TV

[JS35]

Hi

My BT Sport App won’t work on my Apple TV. All other apps (e.g., Netflix, Prime, Disney+) work, but BT Sport will open, but will buffer for ages and then produce an error code. 

Any help would be much appreciated.  

Thanks 

[NeilO]

Hi @JS35 I'm sorry about that, what error code are you getting?

Thanks

Neil

[JS35]

Thanks, Neil - CN104

[JohnC2]

Hi @JS35, thanks for confirming that. Are you able to test the Sport app on a different device to see if it works ok on that?

Cheers

John

[DarrenDev]

CN104 means a timeout when trying to connect to our servers. If you can try watching the same video on a different device on the same connection (e.g. from a web browser on a PC - www.bt.com/sport/), I'm guessing it'll fail the same. In which case, try rebooting your router.

[JS35]

Yes - works fine on my phone, using the same home wifi (also from BT) 

Thanks 

[JS35]

Thanks. Yes, if I watch it on my phone, on the same home wifi, then it works perfectly. 

[DarrenDev]

When did you last try? I can't see any logs from your account since the beginning of the month on your iphone, and from your Apple TV there's been nothing for a month. Could you please log into the app on your Apple TV and try again?