Re: BT is blocking my website - Page 4

Steve_M · ‎06-01-2025

Our website https://astron.health is still being blocked by BT. They are the only ISP blocking us, and there doesn't appear to be any clear way to get this resolved. Can somebody please help!

It's not being blocked, are you still getting SSL problems?

Luke_M · ‎21-01-2025

Hey there @Steve_M , we seem to have a similar issue for the site https://isbjira.dxc-ins.com/ . Used it with our old ISP before moving office and switching to BT. Same case it seems where everything our side (fw etc) is working fine but stops at our BT Router and of course site seems to work everywhere except on our BT line. (Have no other BT line to test with)

Have logged a request with BT NOC but I have have heard response time can vary greatly so if you are free and can take a look that would be amazing!

Thanks,
L.

Keith_Beddoe · ‎21-01-2025

@Luke_M

Are you a BT Business user?

Luke_M · ‎21-01-2025

@Keith_Beddoe We are yes.

Keith_Beddoe · ‎21-01-2025

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

This is the residential forum.

Thanks

Luke_M · ‎21-01-2025

Will do! Thanks.

Steve_M · ‎21-01-2025

Hey there @Steve_M , we seem to have a similar issue for the site https://isbjira.dxc-ins.com/ .

Hi @Luke_M , this doesn't look like a BT issue. We're not blocking the page.

I've spun up an EC2 within AWS eu-west-1 (nothing to do with BT) and that is unable to reach the site on port 80:

[ec2-user ~]$ curl http://isbjira.dxc-ins.com

[ec2-user ~]$ curl https://isbjira.dxc-ins.com
<!DOCTYPE html>
<html lang="en">
<head>


[ec2-user ~]$ telnet isbjira.dxc-ins.com 80
Trying 170.30.249.244...
^C

[ec2-user ~]$ telnet isbjira.dxc-ins.com 443
Trying 170.30.249.244...
Connected to isbjira.dxc-ins.com.
Escape character is '^]'.
^]
telnet> quit
Connection closed.

Have you tried it making sure to type the https:// part manually as it looks like the webserver is not accepting connections on port 80, thus missing any http to https redirection rules?

Steve

Luke_M · ‎22-01-2025

Hi @Steve_M ,

thanks for that.

I am not on that network to try now but I believe I did actually try that.

Would even try, have it fail, connect to hotspot, refresh page, and then would be all good.

Waiting still to hear back from BT NOC to see if it is anything else that needs a little more investigating.

Thanks again, appreciated.

jgb4 · ‎13-08-2025

Hi @Steve_M
Hoping you could help me out with this, i've emailed the abuse team but never heard back and its effecting my business.

Please urgently review and reclassify the following domain, currently blocked by BT Web Protect as “Phishing”:

Domain: scillyfishingandboatcharters.com
Current Category: Phishing
Requested Category: Safe (Travel)

Business Context

This is the official site for Scilly Fishing and Boat Charters, a legitimate tourism business offering fishing and boat trips around the Isles of Scilly.

Hosting & Security

Hosted on Wix infrastructure
HTTPS with valid TLS certificate (Google Trust Services WR1)
TLSv1.3 / TLS_AES_128_GCM_SHA256
DNSSEC enabled
No phishing kits, credential harvesting, malicious JS, or redirects present
Google Safe Browsing: No unsafe content

DNS Records

Apex A: 185.230.63.107, 185.230.63.171, 185.230.63.186 (Wix global IPs)
www CNAME: pointing.wixdns.net → 34.149.87.45

Based on this evidence, the current “Phishing” classification appears to be a false positive. The site functions solely as a brochure and booking portal for legitimate tourism services.

Please could you ask the team to reclassify us so BT customers can access it without obstruction. I can provide ownership verification, hosting screenshots, and additional scan results if required.

Thanks for your help,

Jamie

Steve_M · ‎13-08-2025

I'll take a look