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Ganges65
Beginner

on ‎15-04-2024 11h16

235 Views
Message 1 of 3

Customer Services

Why is it impossible to speak to customer services, been waiting on phone for 20 minutes so far. The website appears down, I’m now thinking of cancelling all my BT contracts. 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-04-2024 11h19

226 Views
Message 2 of 3

Re: Customer Services

@Ganges65 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

What issue are you trying to contact them about, what category?

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Ganges65
Beginner

on ‎15-04-2024 11h36

209 Views
Message 3 of 3

Re: Customer Services

Hi, thanks for your reply, I have now got through to them after a 25 minute wait and resolved my issue. Have a good day.

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