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VeraBatista
Beginner

on ‎24-03-2023 14h21

1,346 Views
Message 1 of 4

How to provide positive feedback on Customer Service Employee

Hi,

I'm a new BT client awaiting service to be installed. A BT Customer Service Employee has been extremely helpful, clear and has done what he has promised to do and when... which is a breathe of fresh air in comparison to Customer Services experience with my previous ISP. I would like to pass on my feedback to his manager.

Best regards,

Vera 

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎24-03-2023 14h25

1,343 Views
Message 2 of 4

Re: How to provide positive feedback on Customer Service Employee

@VeraBatista 

I will ask a moderator to reply. I assume you are a BT Residential Customer and not a BT Business Customer?

 

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VeraBatista
Beginner

on ‎24-03-2023 15h54

1,324 Views
Message 3 of 4

Re: How to provide positive feedback on Customer Service Employee

Yes, I'm a new (residential) Broadband client.
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DanielS
Moderator-Retired

on ‎24-03-2023 17h13

1,315 Views
Message 4 of 4

Re: How to provide positive feedback on Customer Service Employee

Hi @VeraBatista,

Thank you so much for posting about your positive experience.

I have sent you a private message so that you can reply back to me. We'll be able to pass on any feedback that you would like.

Thanks
DanielS

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