I am trying to return a BT box back to them but they did not include the usual jiffy bag in my new box. I have a returns barcode but no address - tried phoning numerous times. Does anyone know the current return address for BT kit?
Yes that is what I want to do but they did not include the usual return jiffy bag with my new box - so I am trying to establish if the bag they usually supply has an address on it - then I can send it back in another bag but with the correct address on it. The barcode they suppy for return has no address details.
I also received a new TV box, but no return green bag for old one.
Could you send me one ,as Ive had text saying to return
Thanks for your post and welcome back!
I can arrange to send you a returns kit. Please bear in mind that we are extremely busy at present and we will get round to you as soon as we possibly can.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
in the end I returned it via Parcelforce so no longer need a bag
but thanks anyway