cannot access a particular website

[kinoultonkid]

I and and a fellow parish councillor, who is on EE, can no longer access our parish council website kinoultonparishcouncil.gov.uk either via broadband or mobile on BT or EE network. It was working fine until recently . However people using other ISPs and mobile providers can access the site. I have restarted my router and phone but still no joy. Any suggestions?

[jac_95]

What error message do you get when you try to access the site?

In command prompt or in a terminal what do you get back when you execute the command

nslookup kinoultonparishcouncil.gov.uk

[kinoultonkid]

I get

This site can’t be reached

Check if there is a typo in www.kinoultonparishcouncil.gov.uk

• If spelling is correct, try running windows network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

Some additional information is from the company that set our site up 

"Having looked into it last night, it's because BT's systems have mistakenly blocked the domain by refusing to route it to the server IP."

[kinoultonkid]

in command prompt I get 

Non-authoritative answer:
Name: kinoultonparishcouncil.gov.uk
Addresses: 2606:4700:3035::ac43:c28d
2606:4700:3032::6815:5498
172.67.194.141
104.21.84.152

[countrypaul]

I believe this is another case of BT blocking access to the site probably based on an update from one of the security site providers.

I can resolve the address using NSlookup, I can ping the address, but both Edge and Firefox are unable to connect to the site normally. If I change FF to use DNS over  HTTPS then FF allows me access to the site.

I think you need to report this to BT as blocking a site they should not be.

You might want to review this thread as it is a similar example: Help! BT blocking a website i was building! - BT Community

[kinoultonkid]

Thank you @countrypaul how do I report this to BT ? I cannot see a suitable option in the BT contact us options.

[kinoultonkid]

I have sent an email to saferbrowsing@bt.com  that I found in the other Thread you pointed me to . Thanks

[kinoultonkid]

Hi @countrypaul and others in this discussion. My site seems to be working as of a couple of hours ago although I received a phone message from the BT Cardiff team saying that the problem has now been escalated to a tech team and that I should get an answer by Thursday ! 

Looking at the other thread https://community.bt.com/t5/Home-setup-Wi-Fi-network/Help-BT-blocking-a-website-i-was-building/td-p/... it seems that several sites had the same issue recently and there is no explanation as to how this was caused apart from the cryptic comment from @Steve_M at BT saying "I can’t say in detail what the issue is, in a public forum, but I think I’ve got to the bottom of it, have some new friendly contacts and will keep an eye on it until I’m happy. 
Ultimately we are trying to keep us all safe from scams, malware and malicious actors. There is a balance to be had which we’ll find  "