12m Xbox Game Pass Ultimate

[Teddy42o]

Hello, 

New customer here. Just had my services activate this Thursday.  Took out a deal for Full Fibre 900 with 12m of Xbox Game Pass Ultimate. Was told I would receive an email after my products go live with instructions on how to activate the game pass but I still haven’t got anything.  Any ideas please how long till they send it out? Thank you

[DanielS]

Hi @Teddy42o,

Welcome to BT and to the Community.

To get the Game Pass Ultimate offer, go to https://www.bt.com/mybt and log in with your MyBT log in details. Once you are in, scroll down to the part that says Your offers. You should see the option to add the Game Pass on from there.

Let me know how you get on, please.

Thanks
DanielS

[Teddy42o]

Thank you.

I tried your advice and also received the email from BT with instructions but I just can’t seem to find it anywhere.

[RobbieMac]

Thanks for posting back and for trying that @Teddy42o

Sorry for the problems you're having with this.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Teddy42o · Accepted solution]

All sorted now. Thank you for the help

[RobbieMac]

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@Teddy42o wrote:
All sorted now. Thank you for the help

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Thanks for posting back @Teddy42o

I am really pleased that this is all sorted out now 🙂

Robbie