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Message 1 of 5

£50 Amazon card and £110 Prepaid card

Hi

How do I claim my amazon card and prepaid mastercard? Ive signed up through MSE and when  I try to claim my rewards it takes me to a blank screen?

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Message 2 of 5

Re: £50 Amazon card and £110 Prepaid card

Hi @rachybmejo welcome to the community and thanks for posting. I'm sorry to see you're getting a blank page when trying to claim the reward card. Do you have more than one account number associated with your BT ID? If you do make sure you're choosing the new account number from the drop-down option. 

Post back and let me know how you get on.

Thanks

Neil

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Message 3 of 5

Re: £50 Amazon card and £110 Prepaid card

Hi Neil0 

I have clicked on the right account but get the following screens:

rachybmejo_1-1686560108914.png

Thanks

Rachel

 

 

 

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Message 4 of 5

Re: £50 Amazon card and £110 Prepaid card

Hi Neil0

I was on the wrong account number but its says i have no rewards to claim but wont show history? 

I havnt received anything yet but i it too early? Im unsure how I claim my amazon card through MSE

rachybmejo_0-1686560733406.png

 

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Message 5 of 5

Re: £50 Amazon card and £110 Prepaid card

Hi @rachybmejo and thanks for posting.

I've edtied your posts to remove the account details as it's a public post. I'm sure we can sort this out for you. I've dropped you a private message so please reply with the details and we'll take it from there.

Cheers

David

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