Access to account on MyBT

[Belladonna65]

I have rejoined BT after 3 months between homes but I can only see the details of my old account and not my new one. Any ideas? I spent about 3/4 of an hour talking on Chat with an advisor who said it would all be sorted within 2 hours but I still can't get to my new account details through MyBT. What am I doing wrong?

[MandyF]

Hi @Belladonna65,

I'm sorry to hear you're having issues with your MyBT.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks 

MandyF

[DanielS · Accepted solution]

Hi @Belladonna65,

Thank you for taking the time to speak with me today.

I am happy that I was able to remove those old accounts for you and for you to get the new one added on.

Take care for now and feel free to reach out if you ever need anything in the future.

Thanks
DanielS

[Belladonna65]

Thank you Daniel, as I said you helped me solve my issue and not only did you do that, it was super quick!  

Thanks so much.