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Message 1 of 7

Account Closure

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Good Evening,

My nana has been moved to a care home which the property the phone line is billed from will be vacated and the keys handed in on the 10th of September, and I am needing to close the account and pay anything outstanding, she doesnt have the mental capability to do this so as her grandson I have took over and am needing to get this closed to make sure all loose ends are tied up, can anyone help me with this process of where I will need to go.

Regards,

Chris

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Message 2 of 7

Re: Account Closure

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@lvlister2020 

I have asked a moderator to assist.

 

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Message 3 of 7

Re: Account Closure

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Hi @lvlister2020 welcome to the community and thanks for posting. I'll send you a private message in a moment so you can get in touch with your nana's details, we'll be able to help you with the closure of her BT account. 

Thanks
Neil

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Message 4 of 7

Re: Account Closure

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Hi Neil thank you Ill await your message.

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Message 5 of 7

Re: Account Closure

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Thank you.

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Message 6 of 7

Re: Account Closure

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@lvlister2020 it should be with you now.

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Message 7 of 7

Re: Account Closure

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Hi @lvlister2020,

Thank you so much for taking the time to speak with me today.

I have stopped all billing from today and I've placed an order to stop the line. It will be completed fully on Monday.

I hope your Nanny is doing well. If you need anything, please feel free to come back to me.

Thank you

DanielS

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