Account Manager pending

[AngelaDruce]

Hi, I set up a new BT ID in order to manage my elderly Mum's phone account for her but the status says 'pending'.  My Mum doesn't have a mobile or email so please can you help!

[PaddyB]

Hi @AngelaDruce,

Thank you for posting. I'm sorry you're having difficulties setting up that BT ID. I'll be able to give you a hand with that.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy