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phyxsiuz
Beginner

on ‎22-07-2023 12h13

411 Views
Message 1 of 4

Account Manager

how long does 'pending' request as an account manager be approved? Been waiting for more a than now.

thanks

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3 REPLIES 3
JohnC2
Moderator
Moderator

on ‎22-07-2023 13h13

398 Views
Message 2 of 4

Re: Account Manager

Hi @phyxsiuz, thanks for posting. 
How long has the request been showing as pending?

If the account holder logs into their account does it show the account manager has been set up?
Cheers

John

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phyxsiuz
Beginner

on ‎22-07-2023 13h17

397 Views
Message 3 of 4

Re: Account Manager

It's been showing for almost a month now. I have informed the main account owner about it. He said he couldnt log in.

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JohnC2
Moderator
Moderator

on ‎22-07-2023 13h25

391 Views
Message 4 of 4

Re: Account Manager

Hi @phyxsiuz, if the account holder is not able to log in that is probably the cause of your account manager request also. Get the Account Holder to get in touch with the billing chat team Broadband | BT Help and they should be able to resolve the issue.
Once the account holder BTID is fixed hopefully your account manager one will update soon after that.

cheers

John
 

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