My father, who owned and managed my parent's BT account, recently died and ownership of the account has now passed to my mother, all sorted by BT's bereavement department. She would now like me to help her manage the account. We both have BT accounts and we have tried to set me up as an account manager for hers, but it does not seem to have any effect.
We've tried inviting me from her account, using the "invite new account manager" option under account sharing in My BT. I receive the email, log in to my account to accept and enter the pass code she set up. Everything appears to have worked, but nothing changes.
We've also tried requesting it from my account, using the "I want to be an account manager" option under Multiple accounts / Add an account. She gets an email and can log in to her account where there is an approval link to click. Again, it all appears to have worked but nothing changes.
Following any attempt to do this either way, both our accounts still show "Currently this account has no users or managers." under Account sharing, and simply "Is there an account missing?" under Multiple accounts. We've waited a few hours (it has now been days) each time. Nothing shows as pending or failed anywhere and there is no evidence that anything has happened.
Am I missing something? Is there another way for me to access my mother's account through mine once this has been done? Are we doing something wrong, or does this process simply not work?
