Account not accessible

[rose1984]

I just tried to view my account and bills and the link takes me to a page that just has a red box with a warning triangle and this note:

"If your Broadband service is provided by EE, you will need to manage it through My EE. You can do that here and make sure you use your EE login details"

I don't have an account with EE.

The page title at the top of my browser is "BT : oops error occurred".

Is this a known fault (that's being fixed) and I just need to try again later, or do I need to report it? I gather it has been a problem in the past. I have recently reported a fault on our line and investigations into slow broadband, and our mini hub was connected for a few hours. Was told all resolved!

[JohnC2 · Accepted solution]

Hi @rose1984, sorry that you get this message. Is this still happening? 
If so try deleting your cookies and cache or try a different internet browser to see if that resolves the error.

Cheers

John

[rose1984]

Thanks for your reply John, it was the same this morning. I spoke to BT yesterday about that and other issues, and I could access on my phone, but still the same on my laptop. They didn't know why it was happening either.🙄 I will try your suggestions and look again after that.

[rose1984]

Thank you John, clearing cookies worked! Hooray😀 Thanks again.