Account

[Val1944]

I can't add my account to my BTID. When I put my account number in it then says that it needs to send a 
PIN and to choose how to receive it but there are no choices. I'm needing to report a fault on my landline. My nephew reported it via his mobile but got no response from BT.

[DavidM]

Hi @Val1944 and welcome to our community.

Sorry you're having a few problems. I can help. I'll drop you over a private message now so please check your inbox and drop me a reply.

Cheers

David

[JohnC2 · Accepted solution]

Hi @Val1944, the fault with the telephone line has been fixed earlier today and your online account is now successfully linked.

Cheers

John