Add account to mybt

[SAC13]

I have made multiple calls to BT to try to add an account that has disappeared from the app.

The account is active and includes Wi-Fi telephone and television package.

The account is active and includes Wi-Fi telephone and television package.

Please can you help me thank you 

Sandra 

[JohnC2]

Hi @SAC13, welcome to the forum and thanks for your post.

If the account was already on the app it's unlikely to disappear.
Do you have more than one account on your BTID? If so check the account you are viewing is your current account and not an old account.

Cheers

John