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kitchengarden
Beginner

‎26-09-2023 12h37 - edited ‎26-09-2023 13h22

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Message 1 of 3

Can't add account to MyBT

Hi, 

I tried to add my account to MyBT but it fails. It keep saying I have successfully added account and need to wait for 5 minutes. But the bt account never actually appear.  I have no account every time I login to MyBT. 

I phoned BT but they had no idea

 

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kitchengarden
Beginner

on ‎26-09-2023 12h53

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Message 2 of 3

Re: Not able to add the account to MyBT

what is the solution?

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PaddyB
Moderator
Moderator

on ‎26-09-2023 15h14

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Message 3 of 3

Re: Can't add account to MyBT

Hi @kitchengarden,

Thank you for posting. I'm sorry you're having difficulties adding the account to your BT ID. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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