Adding account number to My BT fails

[stevenwross]

Hi, New customer with fibre broadband and trying to associate my Account number with my BT ID.

It accepts the account number and says to wait up to 5 minutes but it never resolves. Tried multiple times over the last few hours. Also tried flipping to a different browser and device.

Always returns to the 'You don't have any accounts ..' screen.

Any tips?!

[JohnC2 · Accepted solution]

Hi @stevenwross, sorry you can't get your account linked to the BTID.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be able to help fix this.

Cheers

John

[stevenwross]

Thanks John. I contacted support directly through the chat function. I'm a new customer, didn't know that was an option.

It was a torturous process but we got there in the end.

[JohnC2]

Hi @stevenwross, thanks for the update and great to know that you've got this fixed after contacting via livechat.

Cheers

John