Adding account to my BT ID

[sjwest]

I have exactly the same issue as @margaretjessop17 .  @JohnC2  - was there a satisfactory resolution to this?  Any tips for how to proceed?

Thanks.

[PaddyB]

Hi @sjwest,

Thank you for posting. I'm sorry if you're having problems adding your account to your My BT.

I've moved your post onto its own thread. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy