Adding account

[Colinfree]

I and my wife both have accounts in my bt. My wife's one is inactive as broadband and mobile are within my account. However my wife's account holds her email address. I can't gift her email to my account as it is the login for her my account. I have tried adding her account to my account but get account does not exist Error, despite copying and pasting it for the browser.

I want to do this to ensure my wife keeps her email address when my account moves to ee. 

How do I fix this?

[gg30340]

What accounts are you talking about?

Is it that you both have a BT Broadband accounts or are you talking about BTMail email accounts?

Is your wife's email account part of her BT Broadband account or was it set up from your BT Broadband account?

You need to clarify before any answer can be given.

[Colinfree]

My wife's my bt account was setup when she had her own bt account for broadband. She set up her email then. At that time, I had my own broadband account with my own email. 

We now only have a broadband associated with my account. It has my email. Her account now only has her mail. It has nothing else.

I just want to ensure that when my account goes to ee then her email is not left with a stranded my _bt account and eventually scrubbed.

[gg30340]

If her email was set up by her when she had her own BT Broadband then the email account is her own email account and has nothing to do with your BT Broadband account and as such nothing will change with that when you move to EE.

Since she left BT Broadband her email account will now be a BTMail Basic account which can only be used with a web browser and not with email clients or email apps such as you may use on a mobile device.

See link

BT Email products | Types of BT Emails | BT Help

That is unless you had her email account associated with your BT Broadband account as per the following link which would mean that she has a "Standard" email account although "gifted" so that she manages it through her own MyBT.

Can I move my BT Email address to another account? | BT Help

In which case she will be notified that your BT Broadband account closing and she will be given the option to take out a BT Premium email account or that her email account will now become a "Basic" email account as per the previous link 

When you move to EE your email account will remain as it is. 

Although this is an old link it is still valid. 

What happens to my BT Email if I move from BT to N... - BT Community

Hope this all makes sense!

[Colinfree]

I suspect her email account is associated in some aspect she is still able to use Outlook. Some 12 years on. This association may have occurred as I had a res official account for a number of years, but, no longer work for bt. From your response, if I move predominantly because bt mobile is not what bt retail want to sell customers then my wife will need to pay for her email access. Even though I have spare email address allocations associated with my own my_bt account. 

Hence, I am trying to work out how I move her email address to my account or vice versa without having to change an email address or pay for it outside of the broadband allocation 

[gg30340 · Accepted solution]

You can move her email account to your BT Broadband account as per the link I posted above.

If her email account has already been moved/associated to your BT Broadband account it should show in your MyBT as having been "gifted" in the section "Your Products" > "Email, Manage"  then "Email addresses you have given to friends and family" in which case it would be part of your email accounts that would remain as is but she would be contacted regarding the move in case she does not want her email account moved. This is because you no longer manage that email account because you "gifted" it to her. If she fif not want it moved it would become a BT Mail Basic account.

If it has NOT already been associated to your BT Broadband account it will still work in the way that it is because it has nothing to do with your BT Broadband account, although if it is not associated to a BT Broadband since she stopped being a BT Broadband customer it should have been downgraded to a BTMail Basic account and I can not account for why it is still able to work with Outlook.

Until you can establish what the status of her email account is i.e. is it gifted or not, there is nothing further I can add.

You could contact BT 0330.1234.150 and ask for the email team who should be able to assist in having it associated to your BTBroadband account prior to your move to EE Broadband if that is what is required.

[Colinfree]

So looking at my account. Her email is listed under "email addresses you've given to friends and family".

I have the option to remove from my account. 

My wife's my.bt.com account shows her address  "active email addresses" section. Her options are change password and delete  email only.

My.bt.com was being upgraded yesterday  so sorry for late response.

What next?

[gg30340]

Your move including your wife's email account should go ahead as I have mentioned above but to be sure you may want to "un-gift" her email account or contact the BTMail email team for conformation that it will be moved and remain as a "Standard" account.

Because you have gifted the email account to her neither of you will be able to "return" it to your BT Broadband account as one of your email accounts.

You will need to contact the BTMail email team 0330.1234.150 and ask them to restore the email account fully to your email allocation. 

Because your wife has set up her own MyBT and BTID as part of the process when you "gifted" it to her she will need to be present so that she can give permission to do this.