Amazon gift card

[kathrynrogers776]

I keep getting emails telling me to claim my gift card for joining but when I check in my bt it states I have no offers to claim     I would like to use this to purchase a birthday gift for someone and have been trying to claim it for two weeks now 

[StuartH]

Hi @kathrynrogers776 

Thanks for posting can I ask do you have more than one account attached to your BT ID and when you log into your MyBT Account?

Stuart

[kathrynrogers776]

Yes I seem to have an account from ten years ago attached 

[StuartH]

Hi @kathrynrogers776 

It might take a few days but I've sent you a private message asking for details so we can look at this for you, 

Thanks

Stuart