Amazon voucher not received on BT broadband referral

[HariK]

Hi, 

My friend referred me for BT broadband and I have got my connection in September 2023. But both of us haven't got the Amazon voucher yet.

[Keith_Beddoe]

@HariK 

Welcome to this user forum for BT Retail phone and broadband customers.

The refer a friend scheme ended as of the 10/09/2023. 

When did they make the referral?

[HariK]

Hi @Keith_Beddoe  6th Sept. We both did receive a mail saying we will be getting a Amazon voucher.

[Keith_Beddoe]

I will ask a moderator.

[PaddyB]

Hi @HariK,

Thank you for posting and welcome to the Community. I'm sorry you haven't received your voucher as part of the refer-a-friend offer. If you send me the details, I'll be able to chase this with the Promotions team.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[JohnC2 · Accepted solution]

Hi @HariK, thanks for getting in touch and the promotions team has arranged for the refer a friend vouchers for you. They should be with you within 30 days and please check your spam/junk folder as the email may end up in that folder if it's not in your inbox,

Cheers

John

[HariK]

Thank you. We have received the Amazon vouchers 

[PaddyB]

Hi @HariK,

Thank you for posting back to update the thread.

Thanks,

Paddy