Many , possibly the majority of people wanting to ‘cancel’ , are not actually cancelling but switching between providers, the process mandated by Ofcom process that is GPL ( gaining provider led ) , and with the proliferation of Alt Net , a new , soon to be introduced replacement, the so called ‘one touch’ system, the consumer only needs to contact the new provider, ‘cancelling’ ( more accurately , serving notice ) to the old provider is done by the new provider not the consumer, so having a ‘button’ to simply cancel could mess up this process ….finally why the anger, if you were not a BT customer, but a customer of pretty much every other communication provider you also require you to call , it’s industry wide , there is no ‘on line cancellation ‘
If you are actually cancelling your service, for example moving into a retirement home where individuals don’t have their own internet access , then it is a cancellation not migration, but as stated BT are no different to anyone else in requiring you to call .
