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Karen9
Aspiring Contributor

on ‎02-12-2023 22h14

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Message 1 of 2

Apparently I have activated an XBox Ultimate Pass tonight despite not requesting it.

I received an email from BT tonight to tell me that I have activated an XBox Ultimate Pass.

I do not and never have owned an XBox.

I have never played a video game in my life.

I did not activate any XBox Ultimate Pass so why would BT think I have?

This morning I cancelled my BT TV package and tonight I get this nonsense.

I would like to know how this can happen and why BT intend to charge me £10 a month for something I never requested??

Please respond.

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Karen9
Aspiring Contributor

on ‎03-12-2023 11h00

334 Views
Message 2 of 2

Re: Apparently I have activated an XBox Ultimate Pass tonight despite not requesting it.

Sorted. Apparently it's a software glitch when BT were converting systems to EE. Thousands of customers affected! Mine has been cancelled but good luck everyone else.
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