Are others still unable to access their accounts. 10 weeks on

[saintfruitbat]

Is anyone else still unable to access their accounts on line. I've been talking to them for 10 weeks now and still not resolved. I can add my personal details but can't add my account because I never receive a pin number through phone number or email.

[kinetic747]

No access here either. I phoned BT last week and they said it would be fixed over the weekend, but it's still not working.