Are others still unable to access their accounts. 10 weeks on

[saintfruitbat]

Is anyone else still unable to access their accounts on line. I've been talking to them for 10 weeks now and still not resolved. I can add my personal details but can't add my account because I never receive a pin number through phone number or email.

[kinetic747]

No access here either. I phoned BT last week and they said it would be fixed over the weekend, but it's still not working.

[Christopher_G]

Hi @saintfruitbat and @kinetic747 

The best advice I can give, is to speak with our technical support team, so that they can check over your account to see if it can be fixed, or part of a ticket that they're already looking into.

Hopefully, they can help get you access to your account soon. Please keep us updated with what happens.

Chris

[kinetic747]

I meant to phone them earlier but I'll try again on Monday.

[Chris__S]

Hi @kinetic747 

Our contact centres opened from 8am so you should be able to contact them now.

Please keep us updated with how you get on.

Chris S

[saintfruitbat]

Hi Chris

I have spent over 10 hours online over the past 10 weeks talking to tech support about sorting this and no one can sort it.

I got told back in May it will be sorted end of May defiantly, Then in June same again. Now I have been given the date 1st Aug. If not sorted I will go to the ombudsman as directed in a letter I received from BT.

I have BT TV a mobile and broadband through BT so looking at my account is a must. No one will send me a free statement either. 

[saintfruitbat]

I have replied to you above Thanks

[saintfruitbat]

I've spent over 10 hours in the last 10 weeks on chat . Always get promised by a certain date never happens. My new date is 1st Aug

[Chris__S]

I'm very sorry to hear about your experience @saintfruitbat?

I can only imagine how frustrating it's been for you over the last 10 weeks.

Have you made a complaint with us directly yet?

Chris S

[saintfruitbat]

• I have had 5 complaints open and shut with no resolve.  I now have one permanently open with updates every week with the same message . It's linked to an ongoing app and web site issue it's trying to be sorted.