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User762
Beginner

on ‎19-11-2025 14h43

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Message 1 of 2

As Live Chat only seems to work on Broadband link ?

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Despite using different browsers I can only get the chat service on the Broadband link. If this is the case, will it only accept questions on broadband ?

Or can you ask a query about you're bill or landline or similar ?

Even as an employee I find the chat service a nightmare.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎19-11-2025 14h50

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Message 2 of 2

Re: As Live Chat only seems to work on Broadband link ?

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this link should give message now to billing if that helps  https://www.bt.com/help/contact-bt/account-and-billing/broadband



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