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EleanorE
Beginner

on ‎17-04-2022 16h50

471 Views
Message 1 of 4

Auto compensation

reported fault that started 3rd feb.  3 missed engineer visit (1st wasn’t booked, 2 were remote fixes that didn’t fix the issue). Finally fixed after 1 month of no broadband early March.   Hiccuped for 2 weeks before settling down.  Was told auto compensation (£8 per day and 2x £20 for non show engineer) would be added. May miss March bill.  Just had April bill and still not showing as credit. 

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage

on ‎17-04-2022 18h01

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Message 2 of 4

Re: Auto compensation

Have you called BT Billing on 0800.800.150 who should be able to help you.

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EleanorE
Beginner

on ‎17-04-2022 18h31

443 Views
Message 3 of 4

Re: Auto compensation

To be honest I couldn’t make headway finding that info.  Thank you. Will try first thing tomorrow. 

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RobbieMac
Moderator
Moderator

on ‎18-04-2022 8h56

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Message 4 of 4

Re: Auto compensation

@EleanorE wrote:

To be honest I couldn’t make headway finding that info.  Thank you. Will try first thing tomorrow. 

Good morning @EleanorE

Welcome to the BT Community!

Sorry to see your services developed a fault recently and for the length of time this went on for.  Keep us posted how you get on chatting with my colleagues in the helpdesk.  You definitely should have received the automatic compensation by now for the downtime.  Here is a link with more info FYI - Automatic compensation

Thanks,

Robbie

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