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Message 1 of 2

Automatic compensation

Hello,

how long does BT take to put automatic compensation into account.

my Landline was down for most of last year and I was told I would get compensation. The fault has been fixed for a couple of months now.

Just wondering how long to leave it before calling them.

thanks

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Message 2 of 2

Re: Automatic compensation

Automatic compensation is applied for a total loss of service, if the service isn't restored 2 working days after it was reported to BT.

Automatic compensation was also paused for several months over the last 2 years, due to the restrictions in place regarding Covid.

If it's been a couple of months then it looks like you weren't entitled to it or it never tracked properly, speak with the Help team on 0800 800 150, they can investigate.

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