I currently have Fibre 1 with Halo and I am 'out of contract'. I spoke to 150, was told that I must have Halo3 at an increased price.
Having stressed that I did not need £80 worth of technical support I would not use, I reached a deal with the agent. As the new deal was after March 1, it was agreed that I would not have to pay the 9.3% increase in April. So far so good.
A couple of days later I checked on MY BT - the agreed price was shown, but it still said I was 'Out of contract'. I was concerned that if I did nothing I would be hit with the % increase. The order was shown as complete.
So I phoned 150 again and, after some time, I was told I had been missold the package, which is why the 'system' had rejected it. I again explained that I was not interested in paying for Technical Support I would not use. After clearing things with the manager, eventually it was agreed that the original deal would be honoured - a pdf for was sent to me which I accepted.
However my account remains in the same state - I am shown as out of contract and no order is shown following my latest conversation.
To compound all this my Line Rental Saver is due for renewal and if I try to do this online my Broadband cost is shown as double the amount I have agreed. I rang to query this and was told to renew anyway and not to worry that the amount was wrong - I didn't do this!!.
I have now spent over 3 hours on trying to renew my contract - its almost as if BT don't want my business.
I am at a loss as to what to do next. I don't want to move suppliers, but BT don't half make it difficult to stay loyal
John
Solved! Go to Solution.
Hi jpshaywood,
Like you, I am out of contract and, as at today's date, am considering re-contracting for Halo 3 with Complete Wi-fi. However, it's not clear (at least to me) whether or not the new agreed contract price will be subject to the April 2022 price increase, i.e. in a matter of days from now, or if any increase wouldn't be applied until end of March 2023! Would you be able to shed some light on this?
Thanks
JMM
I renewed in February and, based on the email I received, yes the 31/03/22 price increase will be applied
Try phoning the options team on 0800800030 and negotiate a new deal and check when negotiating ask about the forthcoming increases
I negotiated my deal with the Options Team. It is that team that don't seem able to update my account
John
PS Still showing out of contract on March 8
I was initially told the new price would not increase this April. This is the first contract that was never applied to my account.
In my next conversation I was told that this was incorrect. I negotiated the same deal with the Options Team, supposedly agreed by a manager ((ie no April price hike), but its still not showing.
Shambles!
I am going to raise an email complaint to the Executive Head Office team
John