BT Bill

[Paulns18]

Good morning ,

Just wondering if anyone knows how long after switching from BT to EE I will get a refund from BT because my BT account is showing £150 in credit,

Many thanks

[Manatarms84 · Accepted solution]

I believe final bills are usually issued within 10 days approx, I would give it until the date the bill normally produces and check and if it's not a final bill it gives you time to contact BT directly and fix it

[Paulns18]

Good morning 

Thank you for that 

I waited until the next bill was generated but it just says that my account is in credit and doesn’t mention anything about being a final bill 

I will contact them

Thanks again 

[garybs29]

By any chance do you have BT email? If you do the account stays open so they can be managed so they'd need to process a refund

[Paulns18]

Many thanks for your answer,

I would have to check but it’s not one I use but I imagine there would be of been one originally 

Thanks again

[Leanne_T]

Hi there @Paulns18 

Thanks for coming to the community. 

If you get in touch with our customer support guides, they will get the account looked into and help you with the refund.

Leanne 🙂