Hi @JohnC2
That was exactly my thoughts But then I looked at the BTC order ID which dosent match the old order which was cancelled.
I had an original order which was due to be installed on 8th Dec 22. So in answer to your question Yes I did have a connection date prior to the 9th Dec. That was cancelled. I then re-ordered the same package a few days later.
This caused the confusion which prompted me to contact BT regards the MyBT app not tracking the correct order VOL inside the app. (As is still the case now if I am using BT's desktop site version - a separate matter)
I still have 2 accounts numbers under my account which is a bit weird which also stops me from continuing my clicks from the frontpage webapp through to the MyBT side of my account (Screenshot if this will help clarify is available).
Original [Now Cancelled] Order Was due to be installed on the 8th Dec 22 was as follows:
Account number GB******75
Your order summary
Order placed: Thu 3 Nov 2022
Order date 03/11/2022
Order number BTC**************290
Order reference: VOL**3-*********540
Current active order Due to be installed on the 15th Dec 22 Details are as follows:
Account number: GB*******89
Your order summary
Order placed: Thu 18 Nov 2022
Order date 18/11/2022
Order number
Order reference: VOL013-*********034
TopCashBack Details of Order which had been declined is as follows:
**** TopCashBack ****
BT Broadband - New Customers 18 Nov 2022 £3.00 £85.00 declined
BT Broadband - New Customers Cashback has been declined by the retailer
Order Id BTCC*************048
Last Updated 09 Dec 2022
Now if you look at the BTC Order ID numbers it does not match the old Cancelled order, which leads me to believe that somewhere along the lines the move to clear the conflicting VOL numbers inadvertently removed the TCBack order .
BT Order from the 8th Dec:
Order number BTC**************290
Topcashback Declined offer on 9th Dec
Order Id BTC**************048
As you can see the BTC codes are not from the order which was cancelled and are different (which I assume should match) from the Order of the account which is to be rewarded for the processing of the TCB order.
Hope this helps clear things up a little.
