changing account name

[alias73]

Hi,  Can anyone help me, I'm trying to change the name on my mother's BT account into mine.  we live together and she has always been the primary account holder but has now developed Dementia and think it wise to change over?.

[Keith_Beddoe · Accepted solution]

@alias73 

Its not possible to change the name on the account, the existing account would need to be closed and a new one created in your name. That may involve cancellation charges and you may not be able to keep your phone number

If you have Power Of Attorney for your mother, then its possible for you to take over the management of her account.

https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-