Hi
I have been attempting to change from Talk talk broadband and phone package to BT home Essentials.
First off unable to complete this online. Then phone customer services. Unable to transfer existing phone number which we've had since 1978!
We decide we would still like to go ahead with the swap even though it means a new number. Call BT agent who confirms we are now registered. However when email comes through its for a different package.
On phone again, BT rep says not to worry i'll get it sorted. We think it is good to go until we get an email later saying your services are stopping, no other reason given.
on phone again, rinse and repeat, another contract, BT rep confirms good to go until later again the your services are stopping
We have absolutely no idea whats happening now despite hours on the phone. Is it possible somebody senior can have a look at this for us please?
Best Regards
