BT Hub returns - Royal Mail delivered, but no update in MyBT

[pingshang]

Hi everyone,

I’ve returned by BT SmartHub using the prepaid envelope sent by BT and it says ‘delivered’ in Royal Mail’s tracking page over a week ago. However, the MyBT homepage still says ‘awaiting return’.

Anyone encountered similar? Any suggestions?

Best regards,

PS

[NeilO]

Hi, @pingshang I'm sorry about the delay in processing your returned equipment, it's currently taking approximately 3 weeks for the systems to be updated that we've received your equipment after it's been received. 

Neil

[pingshang]

Thanks @Neil0. I’ll check again in another two weeks.

[gg30340]

If you have Proof of Postage or Proof of Receipt you can call BT 0330 1234 150 and they will update your account.