BT ID and Account not linked

[33Briarwood]

It says linked succsefully, wait 5 minutes and it goes back to no account linked message - help!

[StuartH]

Hi @33Briarwood 

Thanks for posting and welcome to the Community.

Are you a new customer with us? Has the BT ID had an account in the past that could be causing an issue?

Thanks

Stuart

[33Briarwood]

Yes new customer and new ID so no previous link

[StuartH]

Hi @33Briarwood 

Thanks for confirming, how long has your service been active or do you have an open order?

Thanks

Stuart

[33Briarwood]

TV activated today, equipment arrived last month - broadband activated today - not sure what you mean by an open order - it was now it is just a red exclamation mark

[DanielS]

Hi @33Briarwood,

Your order may not have fully completed off yet.

If it was due to complete today it should completely close off by midnight.

Can you let us know if you still have issues tomorrow, please?

Thank you

DanielS

[33Briarwood]

Tried again this morning and still no luck. Appears to accept it, wait 10 minutes and, refresh the page and then it says no accounts linked again

[DanielS]

I'm sorry that that's happening @33Briarwood.

We'll need to look into this for you and potentially contact our developers if we can't immediately help.

I'll send you a private message so you can reply back to me on. Your message will then go to all of the BT Moderators and one of us will pick it up when you reach the top of our queue.

Thank you

DanielS

[33Briarwood]

I cant reply to the message it keeps telling me there is invalid html in the message, its just a typed out message?

[NeilO]

@33Briarwood I'm really sorry about that, I've changed a setting to ignore html on your community profile. Can you try sending that again?

Thanks

Neil