BT ID not activated

[dm8ajh]

Hi,

I set up a new BT ID, received the activation email, clicked the link and entered my password on website to activate account.  It said activated.  I then went to 'My BT' page and all I get is the following message on screen.

Your BT ID has not yet been activated.

Your activation email was sent to ----------. You need to click the link in this email before you can login to your account.

I clicked the emailed link again and went through the process but I am getting the same message on the screen. 

I have clicked the  resend activation email numerous times and it will not send me a new email to activate account.

I tried changing email addresses but am coming up against the same problems. 

So I am unable to log onto my account or do anything.

[Keith_Beddoe]

@dm8ajh 

Welcome to this user forum for BT Retail phone and broadband customers.

Similar issue on this thread https://community.bt.com/t5/Bills-Packages/Your-BT-ID-has-not-yet-been-activated/m-p/2269730

I have asked a moderator to assist.

[DavidM]

Hi @dm8ajh and welcome to our community.

Sorry you're having problems activating your BTID. I can help you with this. Please check you inbox for my message and drop me a reply with the details.

Thanks @Keith_Beddoe for raising.

Cheers

David