BT Ref

[johnH_5]

I have a BT REF: IMP letter from 'A Brown Glasgow' and it states that the address has been changed! However this morning another BT letter with the old address arrived this morning. Obviously the BT Ref: IMP letter has not been accepted at some point! Please investigate asap. I don't know if the next bill will arrive at the new address, 'Horizonesque?'. The letter file is too large for this site!

[imjolly]

this is a customer help customer forum and post does not go to BT  phone CS 03301234150

[Keith_Beddoe]

@johnH_5 

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

Your posting here does not go to BT.

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

[johnH_5]

The Message Now button is unresponsive!!

[johnH_5]

Is that line £10 a minute?

[rbz5416]

---

@johnH_5wrote:
The Message Now button is unresponsive!!

---

Then your browser probably has pop-ups blocked.

As none of us know what "old" & "new" address you're referring to, an explanation might help.

[imjolly · Accepted solution]

@johnH_5 

the CS service number 03301234150 is free.  try different browser as message us works fine possibly not on mobile unless you have set to desktop view

[johnH_5]

The service was changed back in April of this year! The old address is 'Bush on Lyne Farm Longtown Carlisle CA6 5TR'. The service is off for two weeks now! Any update is welcome

[rbz5416]

I'll try again.

None of us have been living in your head for the last six months, so if you want us to understand your issue, you need to explain it to usf. "The service changed":

Was upgraded?
Was ceased?
Was moved to another property?
Remained the same but the address name was changed?
Something else?

[Keith_Beddoe]

Is this a business or residential service, as you mentioned a farm, which would be a business?