cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
505 Views
Message 1 of 14

I have a BT REF: IMP letter from 'A Brown Glasgow' and it states that the address has been changed! However this morning another BT letter with the old address arrived this morning. Obviously the BT Ref: IMP letter has not been accepted at some point! Please investigate asap. I don't know if the next bill will arrive at the new address, 'Horizonesque?'. The letter file is too large for this site!

0 Ratings
Reply
13 REPLIES 13
498 Views
Message 2 of 14

Re: BT Ref

Go to solution

this is a customer help customer forum and post does not go to BT  phone CS 03301234150



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
496 Views
Message 3 of 14

Re: BT Ref

Go to solution

@johnH_5 

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

Your posting here does not go to BT.

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

0 Ratings
Reply
483 Views
Message 4 of 14

Re: BT Ref

Go to solution
The Message Now button is unresponsive!!
0 Ratings
Reply
482 Views
Message 5 of 14

Re: BT Ref

Go to solution
Is that line £10 a minute?
0 Ratings
Reply
477 Views
Message 6 of 14

Re: BT Ref

Go to solution

@johnH_5wrote:
The Message Now button is unresponsive!!

Then your browser probably has pop-ups blocked.

As none of us know what "old" & "new" address you're referring to, an explanation might help.

0 Ratings
Reply
463 Views
Message 7 of 14

Re: BT Ref

Go to solution

@johnH_5 

the CS service number 03301234150 is free.  try different browser as message us works fine possibly not on mobile unless you have set to desktop view



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
463 Views
Message 8 of 14

Re: BT Ref

Go to solution
The service was changed back in April of this year! The old address is 'Bush on Lyne Farm Longtown Carlisle CA6 5TR'. The service is off for two weeks now! Any update is welcome
0 Ratings
Reply
410 Views
Message 9 of 14

Re: BT Ref

Go to solution

I'll try again.

None of us have been living in your head for the last six months, so if you want us to understand your issue, you need to explain it to usf. "The service changed":

Was upgraded?
Was ceased?
Was moved to another property?
Remained the same but the address name was changed?
Something else?

0 Ratings
Reply
401 Views
Message 10 of 14

Re: BT Ref

Go to solution

Is this a business or residential service, as you mentioned a farm, which would be a business?

0 Ratings
Reply