I ordered Fibre2 with a new digital phone line on 13th January and was told by BT [ I have the email to show] that it would be installed on 26th January. This actually never got installed until 13th February as Openreach kept pushing the date back, without contacting me to advise why.
I called BT [Dundee] to enquire several times when it would be installed and was advised by an advisor not to worry as I would receive £5.25 for every day it was delayed. This would be an automatic payment to my account.
Well, I have tried to get my compensation from BT but they are now backtracking and saying I am not entitled to any compensation as, according to them there was no delay. Again, I have an email confirming a start date and this is certainly not the date my service went live. I have raised a complaint with them [ VOL013-*************] but guess what .......... BT just closed this without any communication with myself !!!
So, I re opened this same complaint with them on 12th April and I have heard absolutely nothing. My complaint says Call scheduled for 12 Apr 2023 but nobody has bothered to make contact at all.
Why am I not getting the compensation due to me ? The evidence is blatantly clear on the email I have from BT on 13th January at 12:01 [Order No VOL013-*************] stating when my service would commence.
Regards,
Trev012
