BT Reward Card, failed activation

[ptrodden]

I received a BT Reward Card when I signed up to BT a few months ago. I tried to activate it today on bt.purecard.com, received an activation code, but then got 'Card activation failed. Please contact Customer Services if you require assistance.' Any ideas? 

[Keith_Beddoe]

https://www.bt.com/help/account-and-billing/information-about-the-bt-reward-card

You have three months to activate your card from the time your product or service goes live. If you don't, you'll lose any money that's on the card.

[ptrodden]

Oh no! I had no idea — why couldn’t they put a sticker on the card, like card issuers normally do, reminding the user to activate? There’s literally nothing on the card about this. The expiry date is 10/22 — I thought I had till then!

[Keith_Beddoe]

The expiry date would have been 12 months after you received it, so it must have been last October when you received it, so needed to be activated then.