Looking through the posts on this topic I see that Dave_D18 had hit the same problem as me on 29/1/2022. It appears that a moderator, @DanielS, was kind enough to point Dave in the right direction via a private message. I wonder if he could do the same for me as I've been REALLY struggling to solve this for several days.
If its any help, I'd read in another post that you need to be an Account Holder to access Norton but you also need to have an email address as your UserID. My user ID was not a full email address so I tried to change it in my Profile (as requested by myBT) but when I did this it said my email address was already registered and wouldn't let me update my Profile. I noticed that in my Accounts there appeared to be an "account manager" (not Holder) set up with my email address as a login on the same account. So, I thought this may be interfering with any update to my main myBT login so removed it , leaving just the main Account Holder one available. Didn't do the trick. Still no joy. Any thoughts anyone?
Thanks, Rick
