BT Reward Card - not received an email?

[JoyR]

Waiting for the inevitable email that never was....

Signed up, had the equipment and loads of emails about everything except the reward card, which is one of the main reasons I decided to go for BT so that I could recover all the "set-up" fees.

Any suggestions?  I checked my account and it says I'm not eligible?

[NeilO]

Hi, @JoyR welcome to the community and thanks for posting, I'm sorry about that. Can you let me know what comparison site you placed your order on and the date it was ordered?

Thanks

Neil

[JoyR]

Hello, pretty sure I ordered on BT website on 1st October. 

There was confusion about my order with landline missed too which was resolved. 

[NeilO]

@JoyR If the order was changed, this may have caused a problem. The reward cards are not offered directly from the BT website, did you use a comparison site to see the offer?

I'll send you a private message so you can get in touch with your details and we'll be happy to get it looked into.

Thanks

Neil