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Message 31 of 56

Re: Bt reward card

has the cooling off period expired after date of installation? have you paid first bill?

 if yes contact CS 03301234150



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Message 32 of 56

Re: Bt reward card

There has been a well documented issue with the virtual reward card 

Hopefully BT have stopped blaming purecard ( the supplier) and seem on top of it

It normally takes 30 days after activation. 

 

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Message 33 of 56

Re: BT Reward card

Hi @Geordieboy91,

Welcome to the BT Community

I have sent you a private message to get some information from you and see if we can help with your reward card claim.

Alex

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Message 34 of 56

BT reward card

Problems receiving BT reward card claimed on 18th October still not received it 

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Message 35 of 56

Re: BT Reward card

I still not received mine claimed on 18th October getting no where with BT or pure card 

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Message 36 of 56

Re: BT reward card

Hi @Shetherington109 


If you have claimed your card via BT and your virtual card email hasn't arrived within the period stated under ‘How do I claim my BT Virtual Reward Card’, please contact the BT Reward Card Service team on 0344 879 1068, or you can email the team directly.

You can find more details at BT Reward Cards and Gifts

Ali 

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Message 37 of 56

Re: BT reward card

I just getting fobbed off saying I have wait 

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Message 38 of 56

Re: BT reward card

Same here I’m supposed to get in by the 30th so I’ll see if I get it then 

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Message 39 of 56

Re: BT reward card

Hi @Shetherington109 

When was the last time you contacted the team?

Did they provide you with a timescale?

Katie

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Message 40 of 56

Re: BT reward card

Yesterday never give time scale just said I had wait think it's joke when claimed in October 

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