BT Reward card

[Alex_H]

Hi @Geordieboy91,

Welcome to the BT Community

I have sent you a private message to get some information from you and see if we can help with your reward card claim.

Alex

[Shetherington109]

Problems receiving BT reward card claimed on 18th October still not received it 

[Shetherington109]

I still not received mine claimed on 18th October getting no where with BT or pure card 

[Ali_A]

Hi @Shetherington109 


If you have claimed your card via BT and your virtual card email hasn't arrived within the period stated under ‘How do I claim my BT Virtual Reward Card’, please contact the BT Reward Card Service team on 0344 879 1068, or you can email the team directly.

You can find more details at BT Reward Cards and Gifts

Ali 

[Shetherington109]

I just getting fobbed off saying I have wait 

[Nfreeman78]

Same here I’m supposed to get in by the 30th so I’ll see if I get it then 

[Katie_B]

Hi @Shetherington109 

When was the last time you contacted the team?

Did they provide you with a timescale?

Katie

[Shetherington109]

Yesterday never give time scale just said I had wait think it's joke when claimed in October 

[Nfreeman78]

@Shetherington109  I know how you feel I’ve been waiting since 7th of October 

[Shetherington109]

Bad ain't it been waiting this 18th October