Endless loop trying to claim reward card

[Robert18]

Yes I tried it on my iPad and on my I phone I will try it again on lap top to see if I can get any joy if I can’t I will let you know 

[Robert18]

Just tried it on my laptop but still no joy it loads a page but nothing on just blank page 

[jeffreysouth3]

Hey I’m in a similar situation as you and from the previous posts it seems some have received the rewards after chasing BT, I feel your frustration, As i also claimed the reward card in November, I contacted BT a few times still not received mine, It’s frustrating that we have to chase BT just to get a reward that was included in the offer by them

I won’t be recommending BT ever again

[Peter_W]

Thanks @Robert18.

I've just sent you over a private message so we can take a closer look into this 😊

Peter

[Kimberlin]

@jeffreysouth3  @nathanwilson90 

You can both either carry on attempting to sort this out with BT over the phone which from your posts seems to be going nowhere, or, if a Moderator hasn't already seen your posts, just pick one out who is a regular on this forum and see if they'll sort it out for you, because it seems that is the only way some customers are getting results.

[Linzi_H]

Hi @nathanwilson90 @jeffreysouth3 

I've sent you both a Private Message asking for some further details so that I can help.

Linzi 

[Phoebep674]

I purchased Bt broadband with a £70 reward card offer on the 17th November 

Installed 23/11/2025

Claimed 24/11/2025 

like so many other people i haven’t received the card is this a BT scam? 

[Kimberlin]

@Phoebep674 

No, it isn't a scam, you've just been let down by a system that clearly has issues. I'm sure it won't be long before a Moderator picks this up.

[Phoebep674]

Hopefully it isn’t. Looking at all the posts on the forum it seems like a scam or a big c***k up by BT. 

[gg30340]

@Phoebep674 

If you have claimed the card and received an acknowledgement email from BT it takes 30 days for the card to be delivered.

There may well be a delay because of the festive period.

I will however advise the moderators of this and the will contact you on this thread.