BT Rewards

[Scottg18]

Hi , I'm not sure if I'm posting this in the correct place , I claimed my bt reward card on the 8/02/2023 and received 2  emails this morning 25/02/2023 at 3:10 am 

One saying my Virtual reward was on its way " shortly" and one saying my Virtual reward had been sent but since then nothing 

I got in touch with BT this morning who said they can see my Virtual reward is processing and not yet dispatched which raises questions for me 

1) why was I emailed to say it has been sent when in fact it's processing 

2) what exactly is counted as "shortly" as I know someone who got that email and got the card an hour later 

Any clarity would be much appreciated on this matter 

Also just to add I was told it could take up to the 8/3/2023 but I'm not sure you can count this as shortly 

[Keith_Beddoe]

@Scottg18 

Welcome to this user forum for BT Retail phone and broadband customers.

Your card would normally be dispatched 14 days after your service has been activated.

[Scottg18]

There saying it was sent at 3:10 am 

[Keith_Beddoe]

I seem to recall seeing that they are sent by email, so it may be worth checking that its not ended up in the spam folder. A moderator may be able to confirm that, as this is just a customer to customer forum.

[Keith_Beddoe]

A similar post by a moderator https://community.bt.com/t5/Bills-Packages/Virtual-reward-card/m-p/2280000#M152430

[Scottg18]

Thankyou I've just seen it , all though it doesn't seem to answer my question as I've already been told it has been sent and is on its way & I should  receive an email on how to claim it " shortly " thankyou for your help though 

[RobbieMac]

Hi @Scottg18

Welcome and thanks for posting.

I am sorry for the confusion around receiving your virtual reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Scottg18]

@RobbieMac I have sent over those details thankyou